~ ABOUT US ~

Fortitude Illawarra was founded by Melinda in 2020. Melinda relocated back to the Illawarra, after living in the Central West, supporting people with their recovery.

Melinda is passionate about working from a strengths based approach, best practice and supporting people to build their capacity to live their best life and kick goals.

Passion, experience, training and what her clients have taught her, has driven Melinda to design and deliver a high quality service to the people of the Illawarra.

Melinda works closely with her team to ensure they feel well supported and celebrated for the passion they put into supporting our Participants.

This is evident in the strength of Team Fortitude and the service we deliver.

Fortitude Illawarra was founded by Melinda in 2020. Melinda relocated back to the Illawarra, after living in the Central West, supporting people with their recovery.

Melinda is passionate about working from a strengths based approach, best practice and supporting people to build their capacity to live their best life and kick goals.

Passion, experience, training and what her clients have taught her, has driven Melinda to design and deliver a high quality service to the people of the Illawarra.

Melinda works closely with her team to ensure they feel well supported and celebrated for the passion they put into supporting our Participants.

This is evident in the strength of Team Fortitude and the service we deliver.

MEET THE TEAM

MELINDA

Founder/Psychosocial Recovery Coach/Support Coordinator

I am a very proud wife, mother and grandmother and have one tiny chihuahua. Family is extremely important to me and I love spending time with them.

I enjoy a good night out with friends, as much as a quiet get together at home.

Self-care is important to me and includes my favourite oils, candles,  baths, books, walking along the beach and listening to music that makes my soul take notice.

My passion for quality mental health support and suicide prevention, comes from lived experience of losing my brother to suicide. He was my drive to start Fortitude. I have taken this personal experience, grief and learnt experience from my career and training and turned it into my dream of, not only supporting people, but also supporting an amazing team to feel inspired to do the same.  Nothing makes me prouder than seeing our Participants feel supported and develop trusted relationships with our team, where they feel safe and heard. Walking along side people through their journey, is a privilege that we here at Fortitude, don’t take for granted. When our Participants kick goals, so do we. Supporting them to live their best life, is what it’s all about. While there is life, there is always hope.

VICKY

Mental Health Support Worker

While being a mum is the most important thing to me, I feel like I’ve put myself last for a very long time, by not pursuing a career that has purpose. Having the opportunity to work with Fortitude, has given me a reason to want to go to work every day and I love it. I always find myself laughing and making a difference to our Participants. This gives me reason to be proud of what I do. I believe that our support means so much to many people within our community.

In my spare time, I love nothing more than hanging out with my 2 children which are my absolute world, seeing them happy makes me happy. We are huge animal lovers so a lot of our time is taken up on our household full of pets and kids sports.

I also love making time for myself to enjoy a night out with the girls and a day at the races.

HOPE

Psychosocial Recovery Coach/Support Coordinator

I am a mother and a wife but more than that, I am a mental health warrior. My passion to work in mental health stems from my own lived experience and remembering the feeling of the low points that makes me want to help people who feel like they’ve lost their shine.

In my spare time, I enjoy eating really good food and indulging in our local area’s treasures. I love to make people feel better and help support them to become the best versions of themselves. My remedy to any bad day is a walk on the beach or dancing around the house to music.

I always aim to provide resources and tools to Participants that help them gain back their power through their own recovery.

JASMINE

Mental Health Support Worker

I’m easy going. I enjoy going out and trying new things. It could be from a new cafe to exploring new places. I’m a mum and spending time with my family is important to me.

Some of my favourite things are reading a good book, playing piano and going for long walks, whilst blaring music or listening to a podcast.

My drive for being a mental health worker, stems from my own experiences and just how important it is to have that support in one’s life and the impact it can make. I’m caring by nature and always aim to do the best that I can each day. I hope to be that pillar of support that can help those achieve their goals.

ELLA

Mental Health Support Worker

I am currently studying Occupational Therapy at University, wishing to specialise in mental health. I have a real love for learning and being challenged, as I am quick to think on my feet.

I have a big heart, a love for making people smile and making a difference in people’s lives. At my core, I’m caring and empathetic, and enjoy being able to support people with their wants and needs.

When I’m not studying, you’ll usually find me listening to music, at Pilates or the gym, or hanging out with my two very spoilt French bulldogs. I’m always up for a coffee date, trying new foods, and spending time with people I care about.

I enjoy working in mental health and learning about each and every person I work with.

NERIDA

Mental Health Support Worker

I’m a very proud Mum and MeMa. I have 3 children and 3 grandchildren whom I adore. In my spare time I enjoy spending time with my family and friends, walking at the beach with our dog, bike riding, surfing, camping and weekends away with my husband and family.

I wanted to use my past experiences healing myself and working with clients, to work within community services and support people to be their best selves.

I love working with Melinda and the Fortitude Illawarra team. The opportunity I have to make a difference in our community, is something I am very proud of.

TRACEY

Mental Health Support Worker

I’m a wife to my wonderful husband, a mum to two beautiful girls, and a proud dog owner. Family is incredibly important to me, and I cherish the time spent with them. I love walking my dog and making memories with my loved ones and friends.

Every year, we go camping together, and it’s one of my favorite traditions. I also enjoy traveling to different states, exploring new places and experiences.

As a mental health support worker, I find my job to be deeply rewarding. I take great joy in chatting with my clients, helping them problem solve, listening to their stories, and offering support. I also love going on walks or even small adventures with them, which creates meaningful connections and helps foster their well-being.

NICOLE

Mental Health Support Worker

I am a proud mother of three wonderful adult children, and a doting Nanny to two beautiful granddaughters and an adorable little grandson.

My career has been rooted in healthcare for most of my adult life. I began in aged care before my son became unwell at the age of two, requiring many blood tests. This experience inspired me to pursue a certificate in blood collection, which led to a fulfilling 12-year career as a blood collector. It was during this time that my passion for mental health care began to grow. Being able to be a support to vulnerable people having tests, not knowing the outcome, really made me see that supporting people is what I do well and where I wanted my career to go.

That led me to working for Fortitude Illawarra. The time I spend with Participants is deeply rewarding. Whether it’s supporting them with daily living, enjoying a walk by the beach, or simply sharing a laugh. My goal is always to brighten their day, while building trust and meaningful connections that help them work toward their personal goals.

SARAH

Mental Health Support Worker

I am a mum of four boys and three pups. I enjoy the outdoors, from the bush to the beach and everything between. I just adore being around animals.

I had a change of career in 2023 and chose to move into mental health. I wanted to pursue a career where I could feel that I am making a difference to the lives of people that need it the most.

I came to Fortitude with lived experience, supporting people close to me struggling with their mental health. I have watched and experienced how hard this is for people and their family.

Being a mental health support worker is very important to me. I love that we can make a difference, no matter how small that may be and that we can help empower people to believe in themselves and their individual qualities.

LAUREN

Mental Health Support Worker

I am caring, reliable, easygoing, and always up for a good laugh. I’m a Mum of three boys, I have a cat that thinks he is a person, and I love coffee! In my free time, I like spending time with family, watching a good TV series and getting out and about for a good coffee. I like keeping things relaxed, treating people with respect, and I really value honesty.

I come to Fortitude Illawarra with experience in aged care and disability, which has enhanced my ability with making people feel comfortable and at ease. I have a relaxed personality and feel that support should feel comfortable, positive, and where possible, fun. I understand that everyone is different and I take the time to get to know each person as an individual. I feel being a great support worker isn’t just about completing tasks, it’s about building a genuine relationship and making sure people feel listened to, respected and valued. I like to work alongside Participants rather than taking over, encouraging people to do things for themselves wherever possible, while being there to provide support when it’s needed.

Patience, empathy and reliability are some of my biggest strengths. I am someone who stays calm when things don’t go to plan and understands that sometimes the best support is simply being there, listening and giving someone the time and space they need. I have learned that everyone has their own story, and sometimes the smallest things can make a really big difference to someone’s day.

One of the things I enjoy most about support work is building genuine connections and knowing that I have made a positive difference to someone’s day. I believe that trust is built through listening, consistency and taking the time to understand what is important to each person. Whether it’s getting out into the community, going shopping, grabbing a coffee, going for a drive, having a chat or even singing along to music in the car, I enjoy finding activities that participants genuinely enjoy. I believe support should be about the individual’s life, interests, and choices, not about fitting everyone into the same routine.

TRISH

Support Coordinator/Psychosocial Recovery Coach

I am a mother of three sons and a beautiful fur baby. I am an avid netball player, I enjoy taking my dog for walks along the beach, Pilates, catching up with friends and travelling around to tennis tournaments with my son. Having had my own lived experience, I discovered self-help and mindfulness practices that have been valuable within maintaining a positive wellbeing. I try to incorporate daily self-care practices in my life which include journaling, meditation and using essential oils. I love a nice bath with candles and a book for those ahh moments.

11 years ago I decided I wanted a more meaningful career, so I made the decision to leave my job in finance to study disability and see where this led me. After the course finished, I knew this was the type of work that had been missing in my life. I continued studies in Community Services, Alcohol and other Drugs and Mental Health. Since then, I’ve worked within the Disability and Mental Health sector.

My objective is to help participants build self-confidence and independence, while empowering them to live their best lives doing the things that make them happiest. By identifying the needs of the participant, I can provide strategies and tools to assist building capacity and support the individual to take charge of their own learning and decision making. I enjoy helping others, and being able to support people to work towards achieving their personal goals is very important to me.

With strong organisational, communication and problem-solving skills, I take a person-centered approach to Support Coordination, working closely with each participant to understand their goals, preferences and individual circumstances.

I am passionate about helping participants understand their options, connect with the right services and providers, and feel confident making decisions about their supports. I take the time to listen, explain things clearly and make sure the participant remains at the centre of every decision.

Whether it’s coordinating multiple services, communicating with providers, helping resolve issues, finding new supports or advocating for a participant when something isn’t working, I am someone who stays organised, follows things through and looks for practical solutions.

Building genuine relationships is a big part of my approach. I believe effective Support Coordination isn’t simply about managing appointments and services, it’s about getting to know the person, understanding what matters to them, and helping them work towards the life they want.

I strongly believe that no one is free of problems and facing problems isn’t easy, so if I can be there for someone without judgement, that’s the perfect start to building a positive relationship where goals can be achieved and people can feel supported.

ABBY

Mental Health Support Worker

I am a passionate Mental Health Support Worker who loves helping people feel heard, supported and empowered to live life on their own terms. My intentions are to always bring a warm, down to earth approach to my work and I believe that sometimes it’s the little things whether that be a chat, a laugh, getting out of the house or simply having someone there and that can make the biggest difference. I have a great sense of humor, don’t take life too seriously, and have a real ability to adapt to all different people and situations.

Outside of work, I love spending time with my family and friends, traveling (especially camping) and making the most of the little moments in life.

I love the NRL more than the next person, but unfortunately support the worst team (Gold Coast Titans).

I have a little French bulldog named Titan, yep I named him after my NRL team who brings me so much joy into this little life of mine.

HAILEY

Mental Health Support Worker

I’m a proud mum of three and family is a huge part of who I am. I have helped raise my stepson, who has autism, and has taught me so much. Through my own experiences, I understand that disability and health challenges can affect every part of life, as well as the people around us.

Life has also thrown me a few challenges of my own. At 17, I survived a serious car accident which left me having to completely rebuild and start again. These experiences have taught me resilience, empathy and, most importantly, not to judge someone by the chapter of life they are currently in.

At 40, I decided to take my own life in a new direction and began a career in community and mental health support. I’m currently studying my Certificate III in Community Services and look forward to continuing to grow within this field.

As a person, I’m calm, relaxed and easygoing, but I’m also very talkative and love a good conversation! I tend to connect easily with people from all different walks of life, and people often feel comfortable opening up to me. I like to keep things light-hearted and fun, have a laugh and create a space where people can feel comfortable being themselves.

I love walking, the beach, being outdoors, shopping, animals and music. Whether it’s getting out for a walk, doing some shopping, listening to music or simply having a coffee and a good chat, I enjoy finding ways to make our time together enjoyable.

I strongly believe that a mental health diagnosis, disability or difficult period in life does not define who you are or what your future has to look like. Everyone has the right to choose their own path and decide what they want for their life. My role isn’t to choose that path for someone, but to listen, encourage, support and walk alongside them as they work towards what matters to them.

What I love most about working at Fortitude is building genuine relationships with people. I’m always happy to listen when someone needs to talk, have a laugh when they need one, and encourage them towards the life and goals they want for themselves.

KELLY

Team Leader/Administration

I am a wife and a Mum of two young women and my beautiful fur baby Frankie. In my free time, I love taking my dog down the beach, grabbing an iced coffee and spending time with my family and friends. Recently I have started dabbling in a little pickleball.

I have spent the past few years discovering some of the many beautiful parts of the world that Indonesia has to offer and after raising a family, I am now making time to travel. As my kids have grown, I have spent the past few years being able to focus more on my career and have really enjoyed my role at Fortitude Illawarra.

Although I am the Team Leader of Fortitude Illawarra and mainly work within the office with our founder Melinda, I still do some mental health support work as I really enjoy my time with Participants and feeling that I am contributing to our community. I have learnt so much from Participants and they have brought as much to my life as I have to theirs. I believe respecting every person as an individual, and being able to adapt to different personalities and support needs is an absolute must within this role. I enjoy having a good laugh with Participants, and having a great sense of humour goes a long way with building rapport. Being reliable, consistent, and following through with doing what you say you are going to do are all important qualities to me and that I always try to live by.

As a Team Leader, I prioritise being available to staff and Participants, being approachable and supportive, and always trying my hardest to lead by example. I ensure we are all always working towards the common goal of best supporting our Participants. I encourage communication, accountability, and reflective practice so that I can help staff shine within their roles.

I am proud of the work I do within Fortitude Illawarra and they team we lead. An amazing bunch of women who have empathy, understanding and amazing professional boundaries, all qualities that the leadership team ensures staff stay consistent with.

AMANDA

Mental Health Support Worker

I’m a very family-orientated person and spending time with my family is extremely important to me. I’m easy-going, caring and love having a laugh. I enjoy getting out and about, exploring new places, going to the footy, listening to music and travelling whenever I get the chance. Outside of work, I love planning my next adventure, so if there’s somewhere you’ve been wanting to go, chances are I’ll be just as excited about it as you are!

What I love most about support work is the people. I enjoy getting to know each person individually, building trust and finding out what makes them happy. No two people are the same and I believe support should be the same, it should be based around the individual, their choices and what they want to achieve.

I particularly love community access and getting people out doing things they enjoy. That might be going for a walk along the beach, shopping, grabbing a coffee or lunch, going to the footy, attending an event, trying somewhere new or even just going for a drive and having a good chat. Some of the best shifts can be the simplest ones.

I’m a big believer in encouraging independence rather than taking over. I’m there to give someone a hand when they need it, encourage them when they need a little confidence and celebrate their wins with them, no matter how big or small.

For me, one of the most important parts of support work is making sure the person I’m supporting feels comfortable, listened to and respected. I want people to feel they can be themselves around me, and hopefully we can have plenty of laughs along the way.

COURTNEY

Mental Health Support Worker

I’m an empathetic, curious and encouraging support worker who genuinely loves getting to know people and helping them feel confident, connected and comfortable being themselves. I particularly enjoy helping people get out into the community and finding ways to make things that might initially feel daunting, more enjoyable and achievable.

I’m naturally curious and a big problem-solver. If I don’t know something, I’ll find out! I love learning about the people I support and finding creative strategies that work for them as individuals. I’m also a big fan of good food and really good conversations, especially the deeper ones where you get to know people's strengths and challenges.

Outside of work, I love spending time with my family. I enjoy caravanning, camping, travelling and being outdoors. You’ll usually find me enjoying bushwalking, swimming, snorkelling, and at live music or concerts. I have a fun, creative side too, including a little bit of cosplay! I’m definitely young at heart and love connecting with people of all ages.

For me, support is about more than completing tasks, it’s about connection, encouragement and helping someone get the most out of their day.